Technical Services For Partners
Professional services from pre-sales to installation to training
The e92plus Technical Services provide unrivalled support and expertise to our partners and customers. We have a proven track record in bringing in next generation technology to market, alongside working with the biggest names in cybersecurity and networking, and our experienced team of engineers help deliver that.
Our technical offering includes the full spectrum of professional services, from initial pre-sales engagement with the end-user, understanding requirements and designing the perfect solution. We can then help provide complete project management and delivery, including on-site or remote deployment, configuration and go-live support. We can even provide a full SLA-backed First Response service, providing complete peace of mind.
What we offer?
Pre-Sales Consultancy
With over 25 years experience in security, we have the expertise to help design and scope a
security solution to meet any requirement.
Our team of experienced Technical Engineers provide free pre-sales advice for our complete
portfolio, from finding the right solution to deployment, configuration and on-going challenges,
with practical advice to meet key business challenges and the protect against the latest cyber
threats and attacks.
Security Assessments
Ensuring a network is providing the best defence against modern threats is a huge challenge, and our Security Assessments is there to help. We’ll review the existing infrastructure – from core network, to applications, to endpoints, to cloud – and make recommendations on how to protect an organisations data and employees.
Installation & Configuration
Every deployment is unique to the customer, and that’s why our Installation Services is bespoke to every project. Our team can cover setup, configuration, a live roll-out, reporting, documentation and customer walk-through, whether it’s for a full Proof of Concepts (POC) or a live deployment, and can be delivered remotely or on-site anywhere in the world.
Post Sales Support
Our support doesn’t stop when the product starts. Our First Response Support Service provides fully certified support for hardware, software and cloud products that’s backed up by a Service Level Agreement (SLA), providing complete peace of mind.
Certified Training
Need to get your team up to speed with the latest security, networking or wireless essentials? e92plus hold regular Technical Workshops, which in a Half or Full Day we provide all the key information you need for Pre-Sales or Configuration of our solutions.
Cybersecurity Healthchecks
We’re now making our Cybersecurity Healthchecks available on every single renewal – meaning our team can help you secure those customers for future years, as well as ensuring they are making the most of their investment. We’ll also identify potential up/cross sell for technologies with the same vendor, or even complimentary solutions, that could help provide even greater protection.