Tired of automated telephone menus, voicemail systems and slow to respond help desk staff? When you call e92plus, you will always speak to a real person. At e92plus our technical support team offer a timely, accurate and professional support service.
For our Reseller Partners, we offer unlimited, free technical support - ensuring you have the knowledge and support you need to sell and support your products.
For end-users,
e92plus Technical Support Contracts give your customers peace of mind thanks to our full telephone and email support. These are available in 8x5 or 24x7 options, and offer excellent value.
In addition, we also have a premium rate number technical support line for your customers who choose not to have a fixed SLA, adding flexibility without compromising our professional support service. Your customers can opt for one of the following support contracts.
8x5 Service - Technical support from 9:00am to 5:00pm (UK time)
- 5 days a week (business days, excluding weekends and public holidays)
- Service level agreement with a 4 hour response time
- Updates from the technical support team at least once a day
24x7 Service - Technical support 24 hours a day
- 7 days a week (including weekends and public holidays)
- Service level agreement with a 2 hour response time
- Updates from the technical support team at least once every two hours
As well as providing great support, our team is fully audited and backed by a Service Level Agreement, guaranteeing your service levels.
e92plus Technical Support SLA e92plus Technical Support with Advanced Hardware Replacement SLA - You can also purchase Technical Support with Advanced Hardware Replacement Services (AHS), meaning you are guaranteed next day replacement for a failed unit
- For more details on how to benefit form this service, contact us today
- You can download the SLA from here